International Services, Reimagined

One platform to strengthen compliance, improve service, and reduce repetitive work

International offices operate in a high-stakes environment where unclear information, changing regulations, and repetitive questions strain staff capacity and increase risk.

Homebase delivers accurate, consistent guidance at scale—while creating a more supportive, student-centered experience. Students and scholars get clear next steps. Staff gain time for complex cases, risk-based decisions, and meaningful engagement.

A group of university staff and students drinking coffee and smiling around a laptop, representing the meaningful engagement created by Homebase International Services.

With Homebase, you:

Outcome

Clearer guidance. Fewer repeat questions. More time for advising. A stronger compliance posture—delivered through a better student experience.

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Pre‑Arrival and Orientation

Start support before arrival—so students and scholars show up prepared, confident, and connected

Pre-arrival is a high-stakes, high-anxiety phase of the international experience. Students and scholars must navigate visas, travel, housing, and campus expectations, often across time zones and with limited access to reliable guidance. When information is fragmented or difficult to find, they turn to informal sources, increasing the risk of missed steps, delays, and preventable compliance issues.

Homebase helps international offices deliver a structured, accessible pre‑arrival and orientation experience that is clear, actionable, and easy to complete. It ensures students and scholars receive the right instructions at the right time—while reducing the volume of repetitive questions that pulls staff away from complex advising.

Key outcomes

Features

CPT & OPT

Students meet deadlines, ask fewer repeat questions, and follow the right steps, leading to stronger compliance outcomes and more meaningful advising experiences.

CPT and OPT are complex, time-sensitive, and high-consequence. When guidance is unclear or scattered, offices face repeat questions, last-minute emergencies, and avoidable errors.
With Homebase, institutions provide clear, consistent CPT/OPT guidance at scale so students know what to do and when, and staff can focus on individualized, high-impact advising.

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Homebase helps:

Outcome

More informed students. Fewer urgent emails. Cleaner applications. Stronger compliance. Improved staff retention.

A diverse group of university department staff and scholars collaborating around a laptop using Homebase International Services.

Scholars and Department Staff

Prepare departments and scholars for a smoother, more compliant J-1 experience

Departments play a critical role in J-1 scholar onboarding and ongoing compliance. Without a shared, centralized approach, even strong efforts can lead to extra back-and-forth, time-consuming 1-1 training, uneven experiences, and avoidable delays for them AND the scholars they host.
Homebase helps international offices standardize J-1 processes and provide departments with clear, role-based guidance that is easy to follow and simple to maintain. Early preparation for departments and scholars, including pre-arrival orientation, reduces workload across teams and improves the overall scholar experience.

Homebase helps:

Outcome

Prepared scholars. Empowered departments. Fewer surprises. Stronger compliance.

Accepting Payments

Collect required fees smoothly—so staff aren’t chasing payments and cases don’t stall

International offices often manage time‑sensitive processes that can’t move forward until a fee is paid—document processing, orientation charges, replacement documents, premium services, workshops, or OPT/CPT-related fees. When payment steps are unclear or tracked manually, it creates delays, extra email volume, and unnecessary reconciliation work.
Homebase streamlines fee collection so payments are easy for students and scholars to complete and easy for staff to track—helping your office maintain momentum during peak seasons and high‑volume periods.

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Benefits

Outcome

Fewer follow-ups. Faster processing. Cleaner records. Better service, without added workload.

A diverse group of university department staff and scholars collaborating around a laptop using Homebase International Services.

I-20 Issuance: Automated Document Review

Accelerate I-20 and DS-2019 processing with a centralized intake workflow and automated document review. Reduce Resubmissions. Issue Faster.

I-20 processing is one of the most time-sensitive workflows international offices manage, especially when students are trying to schedule visa appointments and finalize travel. Delays often happen not because staff aren’t working hard, but because required information arrives incomplete, inconsistent, or spread across emails, portals, and attachments.

Homebase turns I-20 and DS-2019 issuance into a clear, trackable workflow while also automating one of the most manual bottlenecks: financial document review. With intelligent document processing, Homebase extracts key data providing instant feedback to students, converts currencies, and provides real-time feedback so students submit correct documentation the first time and in a single location.

How Homebase improves the process

Outcome

Faster document issuance, fewer resubmissions, reduced staff workload, and stronger fraud prevention.