Refund Policy

Last updated: April 3, 2026

§1. About this policy

These terms govern refunds for the Homebase Photo Check Tool (“Photo Check”), operated by Homebase (“we”, “us”, or “our”), located at 2701 N Thanksgiving Way STE 100, Lehi, UT 84043.

By completing a purchase of the Photo Check Tool, the buyer (“you” or “Buyer”) agrees to the terms of this Policy.

§2. Nature of the product

The Photo Check Tool produces a digital photograph processed and customized specifically for the individual Buyer based on their uploaded image. Each output is unique to the Buyer and cannot be reused, resold, or reassigned.

Because each product is created specifically for a given Buyer to meet individualized needs, standard return or cancellation rights that apply to generic digital products may not apply once processing has begun. However, we stand behind the quality and compliance of our output and offer the guarantees described in §3 below.

§3. Our compliance guarantee

What we guarantee

Every processed photo delivered through the Photo Check Tool paid tier is checked against published U.S. Department of State and USCIS photo compliance requirements prior to delivery. We guarantee that the output photo meets these requirements at the time of delivery based on the automated and processing checks performed.

Full refund — Government rejection

If your processed photo is rejected by a U.S. government authority (including USCIS, the U.S. Department of State, or a U.S. consular post) specifically on the grounds of photo non-compliance, you are entitled to a full refund of your purchase price.

To claim this refund:

• Submit your refund request to support@myhomebase.org within 90 days of your original purchase date. Use the subject line: “Photo Check Refund Request — [your order number].”
• Include your order confirmation number or the email address used at purchase.
• Provide documentation of the rejection. A screenshot or photo of the rejection notification or a written notice from the reviewing authority is required where available. Where formal documentation cannot be obtained (for example, in the case of an in-person consular rejection), a signed written statement from the Buyer describing the rejection will be accepted. Homebase reserves the right to verify claims submitted without supporting documentation.

Refunds will be processed within 5 business days of approval and returned to the original payment method.

Full refund — Processing failure

If the Photo Check Tool fails to deliver a processed output photo within 24 hours of payment, you are entitled to a full refund without any documentation requirement. Contact support@myhomebase.org with your order number.

Refund or reprocessing — Unusable output

If the processed output photo is technically unusable (e.g., severe processing artifact, incorrect dimensions, corrupted file), you are entitled to either a free reprocessing or a full refund at your election. Contact support@myhomebase.org within 14 days of delivery.

Download your photo promptly

Processed output photos are available for download for 48 hours after delivery, after which the file is automatically deleted per our Privacy Notice. Please download your photo as soon as you receive delivery confirmation. Failure to download within the 48-hour window is not eligible for a refund.

§4. What is not covered

The following situations are not eligible for a refund:

• Rejection by a government authority for reasons unrelated to photo compliance (e.g., incorrect form completion, ineligibility, application errors).
• The Buyer was notified of specific compliance issues at the free check stage and elected to proceed with purchase after acknowledging those failure reasons.
• The Buyer submitted the photo for a purpose other than the one selected at the time of purchase (e.g., purchased an OPT/F-1 photo and submitted it for a passport application with different requirements).
• Change of mind after processing has been completed and the output photo has been delivered.
• Failure to download the output photo within the 48-hour delivery window after which the file is automatically deleted per our Privacy Notice.
• The source image uploaded by the Buyer was fraudulent, digitally manipulated, or otherwise materially misrepresented.

§5. Free check — No purchase, no refund

The free automated compliance check does not involve a purchase and is therefore outside the scope of this Refund Policy. No payment is collected for the free check and no refund is applicable. Results of the free check are informational only and do not constitute a guarantee of compliance.

For information on how photos uploaded during the free check are handled, including our data retention and deletion practices, please see our Privacy Notice.

§6. How to request a refund

Follow the steps below. Refund requests sent to any address other than support@myhomebase.org may not be processed.

§7. Separation from institutional Homebase agreements

The Homebase platform is licensed to universities, colleges, and other institutions under separate institutional agreements. Refunds, credits, or disputes related to institutional Homebase licenses, subscriptions, or service agreements are governed exclusively by those institutional contracts and are not subject to this Policy.

Students or scholars who access Homebase through their institution do not have a direct payment relationship with Homebase for platform access. If you are unsure whether your payment was made as an individual Photo Check purchase or through an institutional arrangement, contact support@myhomebase.org.

§8. Governing law

This Policy is governed by the laws of the State of Utah, United States of America, without regard to its conflict of law provisions. Any disputes arising under this Policy that cannot be resolved through our support process will be subject to the jurisdiction of the courts of Utah County, Utah.

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with mandatory consumer protection laws that provide greater rights than those described here, those mandatory rights are not affected by this Policy.

If you are a California resident, your rights under the California Consumer Privacy Act (CCPA) are not limited or waived by this Policy. Those rights exist independently and are addressed in our Privacy Notice.

§9. Changes to this policy

We may update this Policy from time to time. Changes will be posted on this page with an updated effective date. Purchases made before the effective date of any update are governed by the Policy in effect at the time of purchase.

§10. Contact